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Belt FAQ's

Frequently Asked Questions

 

  • When will my belt arrive? Belts not in inventory can take anywhere from 1-8 weeks to come in... If this is going to happen to you, we will contact you to see if that is alright or if you want to exchange for a different belt in stock
 
  •  I placed my order a week ago, but still don't have it. Where is it? Each Comstock Heritage piece is hand crafted and most are made to order. We do our very best to get every order out as soon as possible, but sometimes delays come up. We are a family run business and are closed Saturdays, Sundays, and most Mondays as well as major holidays. If you are in need of a rush, please let us know when ordering so we can accommodate your timeline. 775-882-8500

 

  • Photography and Colors of Skins: We do our best to photograph skins as accurately as possible.  Due the unique nature of exotic leather, the colors can be challenging to photograph.  Please note there can be some variance in colors from the actual skin due to differences in screen resolution and lighting during photography.  Should you have questions about a color, please email us at quinn@comstockheritage.com 

 
  • My belt that I ordered doesn't fit, can I exchange it? Absolutely! We would hate for you not to be able to wear your purchase! We ask that you pay the return shipping, then we will exchange it once for free. After that 2nd shipment from us, we will have to ask that you pay shipping both ways. HOWEVER, If your belt has a custom inscription, initials, or anything else custom, it would be a case by case basis.

    Our Return Policy

    We always strive for perfection and complete customer satisfaction. As all items are handcrafted, not machine mass produced, no two items will ever be the same.

    Our return policy lasts 7 days. If 7 days have passed since you received your purchase, unfortunately we can not offer you a refund or exchange unless previously discussed.


    Items MUST be returned in the same condition you received them in and the original packaging (shipping boxes may be different)... Refunds will be sent once the return has been received and approved by Comstock Heritage.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


    If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of time
    (per card holder agreement)

    Late or missing refunds (if applicable):
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@comstockheritage.com.


    To contact us about returns please call us at 775-882-8500 or email us at info@comstockheritage.com.

    Please do NOT ship your items back without contacting us first.

    Custom items are a case-by-case basis returns or exchanges. Items containing words, initials, any lettering, custom brands, figures etc. are NOT able to be returned or exchanged whatsoever...
    If it is only a short inscription on the back, they may be considered for returns.

    No custom leather products may be returned or exchanged if they have an inscription.


    However, items may be adjusted if possible, at the expense of the customer.

    To be eligible for a return, your item/items must be unused and in the same condition that you received it/them in. They must also be in the original packaging (shipping box can be different)


    Additional non-returnable items include but are not limited to:
    Worn belt straps
    Customized pieces
    Gift cards
    Artwork

    We only replace items if they are defective or damaged when they arrive. If it was due to shipping, please contact your local FedEx.

    If you need to exchange a belt, please call us at 775-882-8500, or send us an email at quinn@comstockheritage.com so we can get you the correct belt.

    After you make contact with us, send your item to: 9475 Double R Blvd. Suite 4 Reno Nevada US 89521.

    To return your product, you should ship your product to:

    9475 Double R Blvd. Suite 4 Reno Nevada US 89521

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    Depending on where you live and types of shipping used, your exchange/return time will vary.

    If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    As a company, we typically use FedEx Express for our shipments. If you would like us to send you a prepaid label, please contact us so we can arrange payment for you.

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded. This ONLY APPLIES to items marked SALE on the website, before discounts.

    If you made your purchase with a discount code, they are eligable for return or exchange at the price you paid for the items. You will not get the full price back in return, but the price that you paid.